Benifex OneHub

All Systems Operational

About This Site

Welcome to the Benifex Status Page!

We are here to provide you with the latest updates and ensure uninterrupted service. In the event of any service interruptions, we will promptly post updates here. Additionally, you have access to a comprehensive record of past incidents, including detailed root cause analyses and the preventive measures we have taken.

To stay informed about incidents as they occur, you can subscribe to updates using the button in the top right of the screen.

Please be aware that our OneHub Benefits platform undergoes scheduled maintenance every Wednesday evening to optimise its performance and enhance your experience

OneHub | Benefits Operational
OneHub | Recognition Operational
OneHub | Reward Operational
OneHub | Home Operational
OneHub | SFTP Operational
OneHub | Connect Operational
Documentation Portal Operational
Sandbox ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Resolved - Our teams have deployed a fix, and the issue is now fully resolved. Customers should be able to sign in without any problems. We apologise for any inconvenience this may have caused and thank you for your patience while we worked to restore normal service.
Sep 8, 11:31 UTC
Monitoring - We are continuing to monitor login response times, which are currently performing within normal tolerances. Customers should now be able to sign in as expected. We apologise for any disruption this issue may have caused and will continue working with our teams to implement a permanent solution.
Sep 8, 09:17 UTC
Identified - We have identified the root cause and implemented a temporary workaround. Customers should now be able to sign in as expected, and we are seeing improved response times across the platform. Our teams are working on a permanent fix and will continue to closely monitor the situation.
Sep 8, 08:10 UTC
Investigating - Customers are experiencing degraded performance when signing in. Response times are significantly slower than normal, impacting the authentication process. The issue is under investigation.
Sep 8, 08:06 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.