All Systems Operational

About This Site

Welcome to the Benifex Status Page!

We are here to provide you with the latest updates and ensure uninterrupted service. In the event of any service interruptions, we will promptly post updates here. Additionally, you have access to a comprehensive record of past incidents, including detailed root cause analyses and the preventive measures we have taken.

To stay informed about incidents as they occur, you can subscribe to updates using the button in the top right of the screen.

Please be aware that our OneHub Benefits platform undergoes scheduled maintenance every Wednesday evening to optimise its performance and enhance your experience

OneHub | Benefits Operational
OneHub | Recognition Operational
OneHub | Reward Operational
OneHub | Home Operational
OneHub | Discounts Operational
OneHub | SFTP Operational
OneHub | Connect Operational
Documentation Portal Operational
Sandbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

OneHub Login Unavailable
Resolved - The issue affecting OneHub login has been resolved and services are operating normally.

Our engineers have continued to monitor traffic and successful login rates following the mitigation and have confirmed the identity service remains stable.

We apologise for the inconvenience caused and thank you for your patience.
Sep 15, 08:40 UTC
Monitoring - Our engineers have successfully mitigated the issue, and OneHub login services have recovered.

We will continue to closely monitor traffic and login success rates for a period of time to ensure the service remains stable.

We apologise for the inconvenience caused and thank you for your patience.
Sep 15, 07:36 UTC
Identified - We are working with our identity provider, who has identified the cause of the issue and is actively working to mitigate it.

We apologise for any inconvenience caused and will provide a further update as soon as more information is available.
Sep 15, 06:35 UTC
Investigating - We are currently investigating an issue preventing users from accessing OneHub. Users may experience 504 errors when attempting to load the login page.
Sep 15, 06:33 UTC

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Intermittent Access to Benefits – London Region
Resolved - The fix is now in place and the issue is resolved. We’ll continue to monitor error rates.
Sep 11, 14:12 UTC
Monitoring - The issue has been identified and a fix has been put in place. Services are returning to normal operation.
Sep 11, 13:37 UTC
Update - We are continuing to work on a fix for this issue.
Sep 11, 13:26 UTC
Update - We are continuing to work on a fix for this issue.
Sep 11, 12:55 UTC
Identified - Our engineers are continuing to investigate the issue and have implemented an initial mitigation. Users should now begin to see improved response times when accessing the Benefits product.
Sep 11, 12:55 UTC
Investigating - We are currently investigating an issue with access to our Benefits product in the London Region.
Sep 11, 12:28 UTC
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